Keep It Professional

Welcome to Work

You’re starting your shift.
Customers will arrive one by one—each with something to say.

Read carefully. How you respond matters.

Replying to Customers

When a customer speaks, choose how to respond:

• Professional
  Safe and efficient.
  ✔ Improves Work Performance
  ✖ Drains your Mood

• Neutral
  Keeps things moving.
  ✖ Slightly drains Mood

• Risky
  Honest… maybe too honest.
  ✔ Preserves Mood
  ✖ Hurts Work Performance

Every reply is a trade-off.

Your Meters

You are managing two things:

• Mood – Your emotional energy

• Work Performance – How well you’re doing the job

If either meter reaches zero, your shift is over.

Relieving Stress

Feeling overwhelmed? Use Relieve actions anytime:

• Drink Soda – Medium Mood boost

• Deep Breath – Small Mood boost

• Punching Bag – Big Mood boost

⚠ Relieve actions temporarily lock each other.
Choose carefully—you can’t spam them.

If your Mood is already full, relieving has no effect.

Time & Shifts

Your workday runs from 10:00 to 19:00.
Each customer pushes time forward.

Finish all customers to complete the day.

The Mask

Staying professional keeps the job going.
Protecting yourself keeps you going.

Balance both.
See how long you can hold the mask.